To ensure that the roadmap was tailored
In this document, NTT DATA delves into the universe of business applications as a key element that defines the operability of a company. In this sense, application modernization inevitably leads to the modernization of the data ecosystem.
NTT DATA offers a framework that covers the entire lifecycle of business processes. This way, when data applications are put into operation on a new cloud platform, a rapid and efficient transition to the cloud is possible.
This framework is summarized in four phases:
Inspiration : Developing a cloud strategy
Forecast : Assessment of the current situation and design of the modernization process
Modernization : This part involves executing the modernization processes, building the cloud-native infrastructure, and organizing and optimizing the modernization model.
Optimization: through CloudOps, FinOps, hyperautomation or security monitoring
Learn more about this model and our action proposal in the following document:
Supervisor ai: the potential of generative ai
supervisor ai is the solution offer by ntt data to ensure improv performance of contact center tasks and more agile adaptation to changing market demands. It has also recently been selected by microsoft to be part of its digital contact center showroom .
This tool, powered by generative ai, arises from the need to monitor all calls in a center, both to identify areas for improvement and to generate clipping path alerts that help optimize its services. In addition, supervisor ai significantly reduces the amount of manual work required to handle calls.
This is achiev thanks to the tool’s ability
to analyze data from each query. Type of customer service. Voice of the customer, voice of the agent, and information capture. After analysis, supervisor ai presents. The data in a personalized dashboard, helping companies receive clear feedback and make informed decisions more quickly.
By analyzing consumer opinions and emotions more thoroughly, they are involv in the development and continuous improvement of the the answer is far from clear-cut and varies service. This translates into greater operational efficiency and an improved customer experience. In parallel, tools like this make employees’ daily lives hin directory easier. In fact, according to the same report on customer experience in the global market carried out by ntt data in the last year, 80% of operations managers say that artificial intelligence and automation are reducing the monotony of interactions.